Medical Office Assistant | Vancouver, British Columbia, Canada Full Time

Location: Vancouver, British Columbia, Canada

Client / Employer Type: One of our multi-physician clinic client.

Minimum Education: Diploma or certificate in medical office administration, healthcare administration, or related training. EMR experience will be preferred.

Years of Experience: 1 to 4 years of clinic reception, medical office, appointment scheduling, billing support, or patient-service experience.

Salary Range: Minimum salary: CAD 44,000 per year. Maximum salary: CAD 58,000 per year, depending on clinic experience and EMR skills.

Job Overview

We urgently require candidates for one of our multi-physician clinic client in Vancouver, British Columbia, Canada. This role is suitable for a professional who can take ownership of day-to-day responsibilities, communicate clearly with internal teams and external stakeholders, and deliver dependable results in a busy work environment. The employer is looking for a candidate who understands the practical expectations of the healthcare sector and can contribute from the first few weeks after onboarding.

Detailed Job Description

The selected candidate will be responsible for managing the core activities connected with the medical office assistant position. The work requires a balance of technical ability, documentation discipline, communication, and follow-through. Key responsibilities will include:

• Manage patient check-in, appointment scheduling, phone calls, referral coordination, records requests, and basic clinic administration.
• Update EMR records, prepare charts, support billing submissions, and ensure patient information is handled confidentially.
• Coordinate with physicians, nurses, allied health providers, pharmacies, laboratories, and patients for smooth clinic workflow.
• Support inventory checks, room preparation, patient reminders, and follow-up coordination as required by the clinic.

The position also requires regular coordination with managers, colleagues, vendors, customers, patients, site teams, or support functions depending on the nature of the assignment. The candidate will be expected to maintain records accurately, respond to issues in a timely manner, and escalate concerns before they create delays, service failures, safety concerns, or client dissatisfaction. The employer expects professional conduct, respect for confidentiality, punctual attendance, and a willingness to follow internal procedures even during periods of pressure or high workload.

Candidate Profile

The ideal candidate is polite, organised, and able to handle busy phones without losing accuracy. Strong English communication and attention to privacy are essential. Final salary, roster, benefits, and joining timeline will be confirmed after employer interview, document verification, and approval of the final offer terms.

Work Authorisation / Compliance Notes

Candidates must be legally eligible to work in Canada. The employer may require background checks, immunisation records, and proof of medical office training or relevant experience.